Security
Protect your accounts and money
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For more information about online fraud, see the section below with short video tips.
Useful Tips
Take control of the security of your accounts and money. Always follow these 6 basic tips.
Passwords
Protect your accounts, phone, and mobile banking applications with strong, long, and unique passwords. Never share your password or PIN. The Bank will never ask you for this information.
Unexpected Messages
Be cautious with unexpected emails or text messages (SMS, Viber, WhatsApp), as well as with any requests they may contain (such as clicking a link or providing details about your accounts and cards). The Bank will never ask you to send such information, nor will legitimate online merchants.
Online Payment
Make online payments only on verified websites. Never open offers via links received in messages or emails. Always use Google or other trusted sources to find the legitimate website, offer, or promotion.
Cards and mBanking Application
Pay attention to the security of your cards and mobile phone. Do not carry written PINs together with your cards or devices. If you lose your card or mobile phone with the mBanking application (or if they are stolen), notify the Bank immediately.
E-Banking
When using E-Banking, always log in from a trusted computer. After finishing, make sure to log out of your account.
Unknown Transactions
If you notice any unusual, suspicious, or unknown transactions on your accounts, even a small one (e.g. EUR 3.99), call our Call Centre immediately.
Have you received a suspicious message or call regarding your accounts, cards, or payments?
If you have any doubts about making a payment or providing information, call our Call Centre first so that we can assist you.
Phone
+382 20 481 481Do you have questions for us?
Our advisors are here to help